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Terms of Use

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Last Updated: July 24, 2025

Welcome to Shopciti! These Terms of Use (“Terms”) govern your access to and use of the Shopciti website (the “Website”), including any content, functionality, and services offered on or through the Website.

By accessing or using the Website, whether as a registered user or a guest, you agree to be bound by these Terms, our Privacy Policy, and our Return and Refund Policy. If you do not agree to these Terms, the Privacy Policy, or the Return and Refund Policy, you must not access or use the Website.

 

1. Acceptance of Terms

 

By using the Shopciti Website, you affirm that you are of legal age to form a binding contract in South Africa (18 years or older) or have obtained parental or guardian consent if you are under 18, and that you accept and agree to these Terms. If you are using the Website on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Please note: These Terms are drafted with an emphasis on plain and understandable language, in line with the requirements of the Consumer Protection Act 68 of 2008 (“CPA”).

 

2. Changes to the Terms

 

Shopciti reserves the right to revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to check this page periodically for updates.

 

3. Intellectual Property Rights

 

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Shopciti and are protected by South African and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as expressly allowed under these Terms.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

4. Trademarks

 

The Shopciti name, the Shopciti logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Shopciti. You must not use such marks without the prior written permission of Shopciti.

 

5. Prohibited Uses

 

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to misuse or interfere with the Website in any way that violates applicable laws or harms others.

 

6. Reliance on Information Posted

 

The information on the Website is for general information purposes only. We do not guarantee its accuracy, completeness, or usefulness and disclaim any liability for reliance placed on such materials.

 

7. Linking to the Website and Social Media Features

 

You may link to our homepage in a fair and legal way that does not damage our reputation or imply endorsement. Any unauthorized linking or framing is prohibited.

 

8. Links from the Website

 

This Website may contain links to other websites for your convenience. We are not responsible for the content or availability of those sites and do not endorse or guarantee any information, services, or products they may offer.

 

9. Geographic Restrictions

 

Shopciti operates within South Africa. We make no claims that the Website or any of its content is appropriate or accessible outside of South Africa. Access from outside South Africa is at your own risk.

 

10. Online Registration and Account Security

 

To buy Products on our Website, you must be over the age of 18 (eighteen) and/or an authorized representative of your entity.

Registration as a purchaser on the Website is free and does not oblige you to purchase anything. You must register with us before placing your first order online.

Registration and/or use of our Website constitutes your acceptance and agreement to be bound by these Terms. To register, you will be required to provide certain personal information which is protected as required by the South African Protection of Personal Information Act, 4 of 2013 (POPIA).

When registering with us, you will be required to provide either a cell phone number or an email address and a password which will be used as your username and password for the Website. Please keep your password private as we accept no liability for any damages suffered or losses incurred from the use or misuse of your account. Depending on what you selected when registering with us, a One Time Pin (OTP) may be sent to your cell phone number or email address for verification.

You will be required to enter your email address and password each time you visit our Website to place an order. You can amend your registration particulars by editing your details in your account profile.

In registering as a purchaser, you are required to provide us with complete and accurate information about yourself and/or the entity you represent. By doing so, you warrant that the information provided is correct, and the responsibility solely rests with you to ensure that your information is always kept up to date and remains accurate. Upon acceptance of your registration, you will receive an email confirming your registration as a purchaser on the Website. If you do not receive the email confirmation, you should contact us.

Should you provide any personnel within your business and/or a third party with your login details/password, you authorize such personnel/third party’s transactions made on your behalf, and you accept responsibility for these transactions.

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the Website.
  • Ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them.

 

11. Guest Purchases and Consumer Rights

 

Shopciti allows for guest purchases, meaning you can place orders without creating a registered account. When making a guest purchase, you will be required to provide necessary information for order processing, including delivery and payment details. All information provided for guest purchases is handled in accordance with our Privacy Policy. While you won’t have a persistent account login, you will receive order confirmations and updates via email. It is crucial to retain your order confirmation email as your primary proof of purchase for any inquiries, returns, or refunds.

Your Right to Return and Cancel Orders:

  • As per the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), consumers generally have a 7-day “cooling-off” period to cancel certain electronic transactions without reason or penalty.
  • Shopciti’s Return and Refund Policy provides a more generous 14-calendar day window for returns for most new, unopened items. This policy, which forms part of these Terms, outlines the specific conditions, exceptions, and procedures for returns and refunds. We encourage you to review it carefully.

 

12. Product Images, Representation, and Product Description

 

We have made every effort to display the Products on the Website as accurately as possible, including:

  • The images that represent a visual depiction of the Product;
  • Features and descriptions that pertain to the Product; and
  • Specifications in respect of the Product;

However, the actual Product delivered may be subject to variations in appearance, as the Product’s packaging may differ over time. It remains your responsibility to ensure that the Product you ordered is correct, and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.

Where dietary or other allergen information is important to you, please ensure that you check with the product manufacturer that the product is suited for your requirements. We recommend that you do not solely rely on the information that pertains to a specific product on this Website and always ensure that you refer to the product label itself. We are unable to accept liability for any incorrect/incomplete information posted on the Website in this regard. This does not affect your statutory rights. We and any of our respective directors, officers, agents, contractors, interns, suppliers, and employees will not be liable for any damages, losses, or causes of action of any nature arising from any use of these products.

Upon delivery and/or collection of the Product, you may be required to satisfy yourself of the nature and quantity of the Products. You may be required to sign a delivery note confirming receipt of the Products which shall constitute proof that you have inspected the Products and are satisfied that the Products received are in accordance with your order placed through the Website.

As the actual colours you see will depend on your computer’s monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Images of Products may include ancillary items which are sold separately, and you will be required to place an additional order for such ancillary items.

If you are not satisfied with the Products delivered, you may return such Products subject to our Return and Refund Policy, as amended, from time to time.

 

13. Marketing, Promotions, and Campaigns

 

By consenting to marketing communications, you agree to receive promotional emails or messages from Shopciti. Promotions and Campaigns are subject to availability, duration limits, and specific terms. Products must be paid for during the promotion period to qualify. We reserve the right to amend or cancel any promotion at our discretion.

Shopciti may, from time to time, market, promote, and/or offer deals on various Products within a specified duration to promote Products (“Campaigns”). These may include, but are not limited to:

  • Daily deals (typically available for a limited time on specific weekdays).
  • Online-only deals (which may be displayed on the Website).
  • Bundle deals.
  • Other temporary discounted deals.

All Campaigns are available for a limited time only, and the validity period will be stipulated on any marketing material on the Website. Campaigns may also have a stock limit and may terminate earlier if stock allocated for the Campaign runs out. After a Campaign is sold out, those particular Products may, in Shopciti’s discretion, be available on the Website at their normal selling prices (but no longer as a Campaign).

Shopciti reserves the right to restrict quantities and/or repeat orders per customer for Campaign Products. We do not guarantee a specific saving from any Campaign, and the extent of the Campaign is at the sole discretion of Shopciti.

Adding a Campaign Product to your cart, or completing your order for a Campaign without paying for it, does not reserve the Products for you. Shopciti must receive payment from you within 24 hours of you placing your order for a Campaign, otherwise we will cancel your order. Payment must also have taken place during the Campaign validity period. Shopciti may reserve stock for customers in the order in which it receives payment.

Any bundle Campaigns will require the customer to add to cart each of the Products applicable to the Campaign to qualify for the Campaign. Bundle Campaigns are different from any pre-packed bundles compiled by our supplier that are sold as a single unit.

Any saving or discount resulting from purchasing a bundle Campaign instead of its component products separately may be applied to any of the component products individually in Shopciti’s sole discretion. The actual purchase price (after applying any applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history. This is relevant to the amount that would be refunded to you, if you were to return any product in a bundle1 Campaign for a refund, subject to the terms and conditions set out in our Return and Refund Policy. In addition, Shopciti reserves the right to request that all components in a bundle Campaign be returned during any return request.

 

Campaign Products cannot be applied in conjunction with any other discount, including but not limited to any student discount, staff and pensioners discount, and/or birthday discounts.

Shopciti reserves the right to cancel, correct, or amend a Campaign for any reason whatsoever and entirely within Shopciti’s discretion. If a Campaign includes a promotional competition as defined in the Consumer Protection Act, such promotional competition will be subject to the specific promotional competition terms and conditions2.

 

 

14. Pre-Orders

 

Shopciti may advertise a Product or make available certain Products on pre-order for a specific time only. The availability to pre-order a Product will be on a first come, first served basis, and we provide no warranty that you will be able to pre-order any Product.

You will be required to pay, upfront, for the unreleased product to pre-order a Product. Due to demand, your pre-order may not be considered successful until such time as Shopciti has accepted your payment in full and provided you with written confirmation that the pre-order has been received and will be processed by us. These Terms will apply to any Products.

Prices are subject to change, and pre-orders will be charged at the current price as at the time of placing the order. All release dates are estimates and should be used for guidance only. The release dates may be subject to change.

Shopciti reserves the right to make changes to Product specifications, release dates, and pricing without prior notice to you. Should you not wish to proceed with a pre-order following such changes, you will be entitled to a refund of the price paid to Shopciti and subject to Shopciti’s Return and Refund Policy.

Pre-orders are subject to availability, and Shopciti may limit the quantity of pre-orders for any particular Products.

Pre-order Products will be shipped for delivery as soon as possible after the release of the Product into the market. Shopciti will communicate anticipated delivery times to you. Due to demand, the delivery of the Product may be delayed outside of the standard delivery times communicated by Shopciti for standard orders. Shopciti will not be liable for any delays in the delivery or dispatch of any Product as it depends on availability and supply from the supplier of the Product.

The customer will receive an invoice for the pre-order Products when payment is received in full for the pre-order Products. Payments for pre-ordered Products are paid in advance. The advance payment will not accrue any interest, and the customer will not be entitled to be paid any interest on the advance payment.

Pre-orders can be cancelled before the Product is dispatched. Cancellations made after dispatch are subject to these Terms and the Return and Refund Policy.

Additional delivery fees may be applicable for the delivery of any pre-ordered Products. You will be notified by Shopciti of any such delivery fees prior to the dispatching of the pre-ordered Products. Payment of the full delivery fee will be required before any Products are dispatched, and a failure to make the payment may result in Shopciti automatically cancelling the pre-order and refunding you any payments made in advance, subject to Shopciti’s Return and Refund Policy.

Shopciti reserves the right to cancel any pre-orders for any reason whatsoever, and we will not be liable for any loss and/or damage which may be suffered as a result of such cancellation of the pre-order. Shopciti may, in its discretion, limit the number of Products that can be pre-ordered by you in a single or multiple orders. Shopciti gives no warranty that you will be able to pre-order a Product.

 

15. Product Pricing and Availability

 

The Products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by us from time to time.

You may be required to select your fulfilment point or delivery area during the checkout process. You may order Products from more than one fulfilment point, but additional delivery fees may be incurred.

It is your responsibility to ensure that the delivery address, including suburb and postal code, is correct. We will not be liable for any Products or additional costs which may be incurred as a result of Products delivered to an incorrect address which is provided by you.

All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed. We reserve the right, without prior notice, to discontinue or change pricing or specifications of Products and Services offered on this Website without incurring any liability whatsoever.

In certain circumstances, a customer may view a Product on a search result page with a price offering that may change depending on the customer’s location as detected after the customer clicks and views the Product page. Kindly note that due to serviceability issues, these Products may not be available for delivery to your location, and the Product that is capable of being delivered to your location will be visible on the Product page selected; accordingly, the price of the Product may differ.

We cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where Products cannot be delivered, we will endeavour to contact you based on the information provided, and either offer the option to cancel the order, reduce the quantities, or offer suitable alternatives, where applicable. If we are unable to supply each and every Product ordered or in the quantities ordered and cannot contact you, you nevertheless agree to accept delivery and make payment for those Products correctly delivered.

You will be able to create a Wish List of Products you wish to purchase at a later stage on your profile. Please be advised that a Wish List does not secure the Price of the Product or availability of stock.

For online purchases, you will be charged the prices that are reflected on the Website, subject to availability and save where Inadvertent and Obvious Errors (as per clause 16 below) have occurred. The prices include Value-Added Tax (VAT). Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

It is important to note that the offer to do business with you online in relation to any Products advertised for sale on our Website will only become binding once we have confirmed the conclusion of the agreement to you, despite you having made payment already. Refer to our clauses below dealing with Inadvertent and Obvious Errors and Order Confirmation.

 

16. Inadvertent and Obvious Errors

 

We regret that no order can be accepted if we identify an inadvertent and obvious error in the prices of Products or Services or the description of any of our Products or Services on our online platform, this includes inadvertent and obvious errors due to any technical or system error. Should we become aware of a pricing error in respect of any Products or Services advertised by us online, we will be entitled to notify you of such error and at our election either (a) cancel the transaction and if you have already made payment of any Products, we will refund you such payment; or (b) uphold the transaction and allow you to pay the correct price before the order will be fulfilled, subject to stock availability.

 

17. Order Confirmation and Payment

 

Orders placed online constitute your offer to purchase subject to these Terms. On receipt of your order, we will send you an email and/or SMS describing the Products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase Products or services contained in that order. We are not legally obliged to provide the Products and services to you during the offer process.

We will indicate our acceptance of your order by confirming delivery of the Products to you or allowing you to collect them. An agreement of sale will only be concluded when payment has been made AND the Products have been delivered at your chosen address or handed over to you for collection. This is regardless of any communication from us stating that your order or payment has been received.

We will indicate our rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any Products or services on the same order which have not been dispatched/delivered to you will not form part of the contract between us.

To ensure that maximum customers benefit from our selection of Products, sometimes we will limit the quantities for certain Products. You will be notified of such limits when you add Products to your cart.

By submitting an order to buy Products, you:

  • Represent and warrant that you are over the age of 18 (eighteen) years and/or an authorized representative of your entity.
  • Represent and warrant that you are authorised to place the order, make payment for the order and that there are sufficient funds available on your debit card, credit card, or other payment mechanism offered by us.
  • Represent and warrant that, if paying via EFT, that you have followed the payment instructions provided by our payment processor.
  • Consent to us providing your personal information to our third-party payment provider, which is necessary to enable us to perform our obligations in terms of these Terms.

To protect our interests as well as yours, we may, but are not obliged to do so, scrutinize transactions to prevent fraud. You acknowledge and agree that, in the event of any actual or suspected fraud, or as required by applicable law, we reserve the right to freeze, suspend, or terminate the delivery and/or collection of any goods purchased through any of our solutions. Furthermore, we may refuse to execute any instructions or transactions without prior notice to you until such a time that the issue in question is resolved.

You may pay for the Products by using a valid Master or Visa Credit Card, instant EFT, or other methods of payment as may be determined in our sole discretion.

3D Secure:

When using your credit card for online shopping, Shopciti will attempt to use 3D Secure as an additional security measure if your issuing bank supports it. 3D Secure will authenticate your personal details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you may be redirected during the payment process to set it up.

Vouchers, Coupons, and Targeted Discounts (“Discounts”):

Shopciti may, from time to time, and in its sole discretion, offer Discounts to you which can be utilised for purchases of products from the Website. The following terms and conditions shall apply to any Discounts which are issued by Shopciti:

  • There are two types of Discounts: a fixed amount discount (e.g., R10.00 off your purchase) and a percentage discount (e.g., 10% off your purchase).
  • Discounts may only be available to be used on the Shopciti Website in the Republic of South Africa unless otherwise specified.
  • Discounts may only be applicable to particular products purchased on the Website and may be limited to a certain number of Products sold.
  • Discounts may include a discount code which you will need to complete in order to redeem such Fixed Discount or Percentage Discount prior to completion of your purchase on the Website.
  • Each Discount can only be utilised once and only for 1 (one) order and for 1 (one) account holder (where applicable).
  • Where a customer has multiple Discounts available, only one Discount may be used per purchase. The system may automatically process the first Discount entered and disregard the other Discount applied. Shopciti reserves the right to claim back any Discount value and/or cancel any order placed in the event that multiple Discounts are utilised by a customer for a purchase.
  • Discounts cannot be applied in conjunction with any other discount, including but not limited to any student discount, staff and pensioners discount, and/or birthday discounts.
  • Each Discount may be subject to additional terms and conditions which will be displayed on such Discount, and you may receive the Discount via email, SMS, in print or directly during any session on the Website.
  • Each Discount may have a validity date specifying by when the Discount must be used. Failure to redeem the Discount within the specified period shall result in the Discount being void.
  • Shopciti reserves the right to cancel, correct, amend or reject a Discount for any reason whatsoever and entirely within Shopciti’s discretion. Furthermore, Shopciti may offer a Discount to a limited number of customers and accordingly a Discount code may not be active when you attempt to utilise such Discount code. In such an event, you cannot hold Shopciti liable for such Discount which you may have earned had the Discount been utilised earlier.
  • Discounts cannot be exchanged or refunded for cash or any credit, and no customer has any right to receive a Discount.
  • A Discount may not be transferred to any third party whatsoever and may be linked to a customer’s online profile.
  • In the event that a customer wishes to return any products purchased utilising a Discount, the customer shall be refunded the value of the product less the value of the Discount.
  • Shopciti shall not be liable for any damage or loss which you, or any third party, may suffer as a result of any loss, unauthorized usage or distribution of any Discount.

 

18. Delivery and Collection

 

You will be required to select whether the Products ordered will be collected from a selected collection point or whether you would like us to deliver the Products to your specified delivery address.

  • Delivery:
    • We deliver to registered customers within certain specified delivery areas. Deliveries to outlying areas may attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre (e.g., farms, mines, and certain townships).
    • Delivery fees may be charged for each delivery order placed by you.
    • We deliver from Monday to Friday, 08h00 till 17h00, and do not deliver on a Saturday, Sunday, and any South African public holiday, unless otherwise specified for specific product types or business customers.
    • Products may have variable delivery times as indicated on the Product page and checkout. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.
    • In certain circumstances, our courier providers may, in their discretion, restrict delivery to addresses within certain areas in South Africa. In these scenarios, the courier provider may deliver your order to a designated collection point (e.g., nearest police station) and you will be contacted for collection. If you are unable to collect, the courier provider may return the order, and it may be cancelled thereafter.
    • In the event that you request your order to be delivered to multiple addresses and we are able to deliver to the multiple requested addresses, you may be charged additional delivery fees.
    • We and/or the delivery service provider may be required to make multiple deliveries to your delivery address. In the event that we and/or the delivery service provider elect to make multiple deliveries of your order, then you will not be charged any additional delivery fees. You will be advised by us of planned multiple dispatches to your delivery address.
    • You must ensure that the correct delivery address is provided to us, and we shall not be liable for any deliveries made to an address incorrectly provided by you.
    • You hereby authorise us to provide your personal information, including your name, delivery address and telephone number to our third-party delivery service provider for the purpose of effecting the delivery.
    • We and/or the delivery service provider may contact you regarding your orders from time to time.
    • On delivery of the order to the specified delivery address, you or your representative will receive a delivery note from us or the delivery service provider showing the Products delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. The delivery service provider will attempt to contact you to make new arrangements for delivery. We reserve the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being effected at a later agreed time at no additional charge.
    • Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. Where we have outsourced our deliveries, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the delivery service provider.
    • Liquor Products: You need to be over 18 years old to buy liquor products and will be required to enter an ID number of the person that will be accepting the order on your behalf. If you are purchasing in a single transaction more than 150 liters of alcohol for personal consumption, you will be required to complete the necessary online declaration notice. In the event that you purchase more than 150 liters of alcohol for on-sale or a paid event, you will be required to provide a valid liquor license to conclude your purchase. We reserve the right to refuse delivery should the person accepting delivery be unable to produce suitable identification and/or if it appears that the person provided false information or evidence of his/her age in order to access liquor and/or the person appears to be intoxicated. By purchasing, or attempting to purchase, liquor from Shopciti, you hereby acknowledge and agree to these Terms and agree to provide Shopciti with truthful and accurate information and to comply with any applicable liquor legislation.
    • We will deliver to the main entrance and/or pavement of your allocated delivery address only. It is your responsibility to ensure that you have made arrangements to accept delivery and storage of the Products. We shall not dismantle or assemble any Products for you, nor shall we connect any appliances, fixtures or fittings for you. A request by you for the delivery of the goods to the interior of your premises shall be entirely at your own risk. You hereby accept that we shall not be liable and indemnify us against any damage or loss to any property whatsoever, including any damage or loss to any of the Products being delivered and or any damage or loss to the interior of your premises (doors, walls, staircases, flooring, furniture, ceilings, entrances or passage ways, lighting etc.) or any personal injury to any person, including yourself or any third party, arising from your request to the delivery service provider for delivery of the Products to the interior of your premises.
    • You warrant that the delivery address is suitable for entry by our and/or our delivery service provider’s vehicles, and should a claim arise from damage to property such as driveways, overhead cables or walls, then you will be liable for such damages.
  • Store Pick-Up / Collection (if applicable):
    • You may place an order online and then collect it from your selected collection point/store.
    • To collect in-store, place your order online as normal and select the “store pickup” or “collection” option instead of entering your delivery details. The system may default to the closest collection point to you with stock of your Products, or you may be able to change this to the location most convenient for you.
    • If your chosen collection point has the Products in stock, you can collect the order within the communicated timeframe (e.g., 2 to 5 working days). You can collect the order within 10 working days from the time we inform you that your order is ready for collection, failing which we cannot guarantee availability of such Products and reserve the right to cancel your order and process a refund according to our Return and Refund Policy.
    • You will receive an email and SMS containing a unique QR code or similar identification when your order is ready to collect from your chosen Shopciti collection point. For your order to be released at the Pickup point, you are required to present this QR code/identification. If you do not have a smartphone, kindly access the QR code provided via email, alternatively, bring along a printed copy of your email with the QR code. Please keep your QR code private as we accept no liability for any damages suffered or losses howsoever incurred from the use or misuse of your collection.
    • For verification purposes, the person accepting collection at the Pickup point will be required to present the unique QR code/identification, and this person shall be deemed to be authorized to collect the order. Any person other than yourself who receives the order at the Pickup point is presumed to be authorised to accept the collection on your behalf on presentation of the QR code/3identification.

       

 

19. Order Tracking

 

You can track the status of your order by logging into your account (if applicable) and by clicking on My Orders. Once you have selected the order that you wish to track, you will be able to see if your order has been received by us, if it has been delivered to you, and if it has arrived at the collection point of your choice for you to collect.

The order history shall only track your online transactions.

We will also send you emails to advise you on the progress of your order. You can contact us at [Your Customer Service Phone Number] to enquire about your order.

 

20. Cancellations

 

You may cancel your order prior to it being packed or dispatched. If already shipped, returns must follow our Return and Refund Policy. Refunds will be processed in line with policy timelines.

You may return a Product at your cost, to Shopciti or a designated return point, provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of Shopciti’s Return and Refund Policy.

We reserve the right not to refund the delivery fee in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, Shopciti reserves the right to cancel forthwith any sale and/or your registration in the event of your breach of any of these Terms.

 

21. Disclaimer of Warranties

 

Use of the Website is at your own risk. All content and services are provided “as is” without warranties. We do not guarantee that the Website will be error-free or uninterrupted.

TO THE FULLEST EXTENT PERMITTED BY SOUTH AFRICAN LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER SHOPCITI NOR ANY PERSON ASSOCIATED WITH SHOPCITI MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER SHOPCITI NOR ANYONE ASSOCIATED WITH SHOPCITI REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PERMITTED BY SOUTH AFRICAN LAW, SHOPCITI HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE SOUTH AFRICAN LAW (INCLUDING, BUT NOT LIMITED TO, THE CONSUMER PROTECTION ACT).

 

22. Limitation on Liability

 

To the extent permitted by law, Shopciti is not liable for any damages resulting from your use or inability to use the Website or related services, including indirect or consequential damages.

TO THE FULLEST EXTENT PERMITTED BY SOUTH AFRICAN LAW, IN NO EVENT WILL SHOPCITI, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.4

 

The limitation of liability set out above does not apply to liability resulting from our gross negligence or5 willful misconduct, nor does it limit any liability that cannot be excluded under the Consumer Protection Act or other applicable South African law.

 

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE SOUTH AFRICAN LAW.

 

23. Indemnification

 

You agree to defend, indemnify, and hold harmless Shopciti, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website.

 

24. Breach and Termination

 

If you breach any of these Terms, we may immediately, automatically and without notice to you:

  • Terminate your access to our Website; and/or
  • Prohibit your future access to the Website; and/or
  • Take appropriate legal action against you, without incurring any liability to you of any nature whatsoever and howsoever arising.

The termination of these Terms will be without prejudice to any other rights that we may be entitled to under these Terms or at law, and will not affect any accrued rights or liabilities, nor the coming into or continuance in force of any provision of the Terms which is expressly or by implication intended to come into or continue in force on or after such terminatio6n.

 

 

25. Governing Law and Jurisdiction

 

All matters relating to the Website and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Republic of South Africa without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the competent courts located in South Africa, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jur7isdiction over you by such courts and to venue in such courts.

 

 

26. General Provisions and Entire Agreement

 

You agree that:

  • You are bound by these Terms;
  • Data messages addressed by you to us will be deemed to have been created and sent by you from Johannesburg, South Africa;
  • Data messages will be received if and when responded to by us;
  • Any data messages that are sent by you to us from a computer, IP address, or mobile device normally used or owned by you will be deemed to have been sent by you and/or authorised by you personally;
  • Electronic signatures, encryption and/or authentication are not required for valid electronic communications between you and us;
  • No indulgence, extension of time, waiver or relaxation of any of the provisions of these Terms which we may show, grant or allow you shall operate as an estoppel against us in respect of our rights under these Terms nor shall it constitute a waiver by us of any of our rights and we shall not thereby be prejudiced or stopped from exercising any of our rights against you which may have arisen in the past or which might arise in the future.
  • Nothing in these Terms shall create any relationship of agency, partnership or joint venture between you and us, and you shall not hold yourself out as our agent or partner or as being in a joint venture with us.

The Terms of Use, our Privacy Policy, and our Return and Refund Policy constitute the sole and entire agreement between you and Shopciti regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

 

27. Cookies, Tag Management, and Other Tracking Tools

 

By accepting the cookie and tag management options when accessing the Website, you agree to our Privacy Policy, which provides more detailed information on how we collect, use, and protect your personal data.

A cookie is a small text file that is deposited on your computer’s hard drive by your web browser when you visit our Website. The cookies enable us to recognise you, improve your Browse experience, and give us information about your previous visits. Most web browsers accept cookies automatically, but usually you can alter your browser settings to prevent automatic acceptance. If you choose not to accept cookies, please be aware that this may disable some of the features and functionalities of our Website.

Similarly, tags (such as pixels or web beacons) are small pieces of code that convey information from the Website, often used for analytics, advertising, and enhancing your overall online experience.

The information that we collect through cookies and tags, and which may be shared with our advertisers or analytics partners, is anonymous and not personally identifiable. It does not typically contain your name, physical address, telephone number, or email address. We use this data to understand user behaviour, improve our Website, and provide more relevant content and advertisements.

 

28. Your Comments and Concerns

 

This Website is operated by [Your Company Name], a company registered in South Africa with company registration number [Your Company Registration Number].

All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy [if you have one, otherwise remove or specify email].

All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: [Your Customer Service Email Address].

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Privacy Policy - Terms of Use - Returns Policy