💎 PRIVACY POLICY
Your privacy is critically important to Shopciti.
This Privacy Policy explains how Shopciti (“we,” “us,” or “our”) collects, uses, processes, stores, and protects your personal information when you use our website (the “Website”), including all related services and features.
We are committed to ensuring that your personal information is handled lawfully, transparently, and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website.
1. KEY DEFINITIONS
For clarity under POPIA:
Personal Information
Means any information that identifies or relates to an identifiable person or juristic entity, including:
- Contact details (name, email, phone number, address)
- Demographic data (age, gender, location)
- Financial and payment information
- Order history and purchase behaviour
- Technical data (IP address, browser type, device info, cookies)
Processing
Any operation performed on personal information, including collection, storage, use, modification, sharing, or deletion.
Responsible Party
Shopciti, which determines why and how your personal information is processed.
Data Subject
You, the user whose personal information is collected.
Website
The Shopciti online platform and all associated services.
2. INFORMATION WE COLLECT
We collect information in the following ways:
2.1 Information You Provide
- Account registration details (name, email, password, phone number)
- Checkout and purchase details (delivery address, payment information)
- Guest checkout information
- Customer support communications
- Surveys, feedback, or promotions
2.2 Information Collected Automatically
When you use our Website, we may automatically collect:
- Device and browser information
- IP address and location data
- Pages viewed and browsing behaviour
- Cookies and tracking data
- Usage and performance analytics
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
✔ Provide Services
- Process orders and payments
- Deliver products
- Manage your account
- Improve your shopping experience
✔ Communicate with You
- Order confirmations and updates
- Customer support responses
- Important service notifications
- Marketing (only with consent)
✔ Security & Fraud Prevention
- Detect and prevent fraud
- Protect customer accounts
- Secure Website operations
✔ Legal Compliance
- Comply with POPIA, CPA, and ECTA
- Enforce Terms of Use
- Respond to legal requests
✔ Analytics & Improvement
- Improve website performance
- Understand customer behaviour
- Enhance product offerings
4. LEGAL BASIS FOR PROCESSING
We process personal information only where lawful under POPIA:
- Consent – where you agree (e.g., marketing)
- Contract – to fulfil your order
- Legal obligation – compliance with South African law
- Legitimate interest – fraud prevention, service improvement, security
You may withdraw consent at any time.
5. SHARING YOUR INFORMATION
We may share your data only with:
- Payment processors
- Delivery and logistics partners
- IT and hosting providers
- Marketing service providers (where applicable)
- Legal authorities (when required by law)
We do not sell or rent your personal information.
6. COOKIES & TRACKING
We use cookies to improve your experience:
- Essential cookies – Website functionality
- Analytics cookies – performance tracking
- Functional cookies – preferences & personalization
- Marketing cookies – advertising relevance
You may disable cookies in your browser, but some features may not function properly.
7. DATA SECURITY
We apply strict safeguards including:
- Encryption of sensitive data
- Secure servers and firewalls
- Restricted access controls
- Regular security monitoring
However, no system is 100% secure, and online transmission is at your own risk.
8. DATA RETENTION
We retain personal data only as long as necessary for:
- Order fulfilment
- Legal compliance
- Accounting and auditing
- Fraud prevention
After this, data is securely deleted or anonymised.
9. YOUR RIGHTS UNDER POPIA
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (where legally allowed)
- Object to processing
- Restrict processing
- Withdraw consent
- Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, contact us via our support channels.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact our Information Officer at:
Shopciti Information Officer
Email: info@shopciti.co.za
WhatsApp: 081 668 0114
Physical Address: 165 Silverlakes Road, Pretoria East, Gauteng, 0081
11. Contact Information
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact our Information Officer at:
Shopciti Information Officer
Email: info@shopciti.co.za
WhatsApp: 081 668 0114
Physical Address: 165 Silverlakes Road, Pretoria East, Gauteng, 0081
