How do I contact customer support?
You can reach us via phone at 081 668 0114, email at support@shopciti.co.za, or through our contact page.
How do I place an order?
To place an order, browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete payment and confirm your order.
What payment methods do you accept?
We accept major credit/debit cards, EFT payments, and popular online payment gateways. All transactions are secure.
How can I track my order?
You can track your order using our parcel tracking page. Enter your order details to see the latest updates.
What is your return policy?
We offer hassle-free returns for eligible items. For details, see our Returns & Refunds Policy.
How long does delivery take?
Most orders are delivered within 24–48 hours in major areas. Some outlying locations may take up to 3–5 business days.
How are delivery fees calculated?
Delivery fees are based on your delivery zone and distance from our dispatch location. Your delivery fee is calculated automatically at checkout.
Do you offer same-day delivery?
Same-day delivery may be available for selected products and areas depending on stock availability and order time.
Can I place an order without creating an account?
Yes. You can checkout as a guest without creating a Shopciti account.
Are my payments secure?
Yes. All payments are processed through secure and encrypted payment gateways to help protect your personal and payment information.
Can I cancel my order?
Orders may only be cancelled before dispatch. Once an order has been processed or shipped, the standard returns process will apply.
What happens if I’m not available during delivery?
Our delivery team or courier provider may contact you to arrange another delivery attempt. Additional delivery charges may apply in certain cases.
Do you sell alcohol online?
Yes. Alcohol purchases are strictly limited to customers 18 years and older. Valid identification may be required upon delivery.
What should I do if I receive a damaged or incorrect item?
Please contact customer support within 7 days of delivery with your order number and photos of the item so we can assist you quickly.
Do you deliver nationwide?
We currently deliver to selected areas. Delivery availability may vary depending on your location and product type.
