Effective Date: 08 April 2026
Welcome to Shopciti (“we”, “us”, “our”). These Terms of Use govern your access to and use of the Shopciti website, services, and any purchases made through the platform.
By using this Website, you agree to be bound by these Terms, together with our Privacy Policy and Return & Refund Policy. If you do not agree, you may not use this Website.
1. ELIGIBILITY & ACCEPTANCE
1.1 You must be at least 18 years old or legally authorised by a guardian to use this Website.
1.2 If you use the Website on behalf of a business or organisation, you confirm that you have authority to bind that entity.
1.3 By accessing the Website, you accept and agree to these Terms in full.
2. CHANGES TO TERMS
2.1 We may update these Terms at any time.
2.2 Changes become effective immediately upon publication.
2.3 Continued use of the Website means acceptance of the updated Terms.
3. USE OF THE WEBSITE
3.1 You agree to use the Website only for lawful purposes.
3.2 You may not:
- Interfere with Website security or functionality
- Use bots, scraping tools, or automated systems without permission
- Attempt unauthorised access to systems or accounts
- Use the Website in violation of any law
3.3 We reserve the right to suspend or block users who misuse the platform.
4. ACCOUNT REGISTRATION & SECURITY
4.1 You may register an account or checkout as a guest.
4.2 You are responsible for maintaining confidentiality of your login details.
4.3 All activity under your account is your responsibility.
4.4 We may suspend accounts suspected of fraud or abuse.
5. GUEST CHECKOUT
5.1 Guest users may place orders without registration.
5.2 You must provide accurate delivery and contact details.
5.3 Order confirmations serve as proof of purchase.
6. PRODUCT INFORMATION
6.1 We aim to ensure all product information is accurate.
6.2 However:
- Images are for illustration only
- Packaging may vary
- Specifications override images in disputes
6.3 You are responsible for checking product suitability before purchase.
7. PRICING & AVAILABILITY
7.1 All prices are in South African Rand (ZAR) and include VAT unless stated otherwise.
7.2 Prices and stock availability may change without notice.
7.3 We may limit quantities per customer.
8. ORDER PROCESS & ACCEPTANCE
8.1 Your order is an offer to purchase.
8.2 A contract is only formed once:
- Payment is received, and
- The order is dispatched or delivered
8.3 We reserve the right to cancel any order at our discretion.
9. PAYMENT
9.1 We accept:
- Credit/Debit Cards (Visa & Mastercard)
- Instant EFT
- Other approved payment methods
9.2 Payments are processed securely via third-party providers.
9.3 We may perform fraud checks on transactions.
10. PROMOTIONS & CAMPAIGNS
10.1 Promotions are:
- Time-limited
- Subject to stock availability
- Valid only once payment is received
10.2 We may:
- Change or cancel promotions at any time
- Limit promotional quantities per customer
11. DELIVERY
11.1 We deliver within South Africa only.
11.2 Delivery times are estimates and not guaranteed.
11.3 Delivery fees may apply depending on location and order size.
11.4 Risk passes to the customer upon successful delivery.
11.5 We are not responsible for incorrect delivery information provided by the customer.
12. RETURNS & REFUNDS
12.1 We comply with the Consumer Protection Act (CPA).
12.2 Eligible products may be returned within 14 days, subject to:
- Original condition
- Packaging intact
- Proof of purchase
12.3 Some items (e.g. hygiene, perishables, liquor) may not be returnable.
13. LIQUOR PRODUCTS (AGE-RESTRICTED GOODS)
13.1 Alcohol is sold strictly in compliance with South African law.
13.2 Customers must be 18 years or older to purchase liquor products.
13.3 By ordering liquor, you confirm that:
- You are legally allowed to purchase alcohol
- You accept responsibility for lawful consumption
13.4 We may require valid identification upon:
- Checkout verification, and/or
- Delivery
13.5 We reserve the right to refuse or cancel any alcohol order if:
- The customer cannot prove age
- The recipient appears intoxicated
- False or misleading information is suspected
13.6 Liquor will only be delivered to a valid physical address and handed to a person who can provide proof of age.
13.7 Liquor sales may be subject to trading restrictions and delivery limitations.
13.8 Liquor products are generally non-returnable, unless defective or incorrectly supplied.
14. INTELLECTUAL PROPERTY
All content on the Website is owned by or licensed to Shopciti and may not be copied, reproduced, or used without permission.
15. PROHIBITED USE
You may not:
- Use the Website for unlawful purposes
- Attempt fraud or misrepresentation
- Disrupt or damage Website operations
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Shopciti is not liable for:
- Indirect or consequential losses
- Loss of profit, data, or business
- Website interruptions or technical failures
We are not liable for issues caused by third-party services or delivery providers.
17. INDEMNITY
You agree to indemnify Shopciti against any claims arising from:
- Your misuse of the Website
- Breach of these Terms
- Fraudulent or unlawful activity
18. TERMINATION
We may suspend or terminate access immediately if:
- You breach these Terms
- Fraud or abuse is detected
- Required by law
19. PRIVACY & POPIA
We process personal information in accordance with POPIA.
By using the Website, you consent to lawful data collection and processing required to fulfil orders and services.
20. GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa.
All disputes will fall under South African courts.
21. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Return Policy, form the full agreement between you and Shopciti.
