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Help Center

Help Center

Find answers about orders, delivery, payments, returns, and customer support.

Frequently Asked Questions

How do I place an order?

Browse products, add items to your cart, and proceed to checkout. Follow the secure checkout process to complete payment and confirm your order.

How long does delivery take?

Most orders are delivered within 24–48 hours in major Pretoria areas. Some outlying areas may take up to 3–5 business days depending on your delivery zone.

How are delivery fees calculated?

Delivery fees are based on your delivery zone and distance from our dispatch network. Final delivery pricing is shown at checkout before payment.

What payment methods do you accept?

We accept major debit and credit cards, EFT payments, and secure online payment gateways.

How can I track my order?

You can track your order using our parcel tracking page or by contacting customer support with your order number.

What is your return policy?

We offer easy returns on eligible products within 14 days of delivery. Products must be unused and returned in original packaging.

How do I contact customer support?

You can contact us via WhatsApp, email, or our contact page for assistance with orders, delivery, returns, or account support.

Delivery Information

Shopciti uses a zoned delivery system to provide faster and more reliable deliveries across Pretoria and surrounding areas.

Delivery pricing and estimated delivery times are calculated automatically based on your location and delivery zone.

Most Pretoria East orders arrive within 24–48 hours. Outlying areas may require additional delivery time.

View Full Delivery Information

Get in Touch

Customer Service Email: support@shopciti.co.za

WhatsApp: 081 668 0114

Contact Support

Business Hours

Monday – Friday: 8:00 AM – 6:00 PM

Saturday: 9:00 AM – 2:00 PM

Sunday & Public Holidays: Closed

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