Delivery Information
ShopCiti uses a zoned delivery system designed to ensure fast, fair, and reliable delivery pricing based on your location. Delivery fees are calculated based on your distance from our main Pretoria East dispatch region.
- Faster delivery in nearby areas
- Fair fuel-based pricing for longer distances
- Reliable scheduling for all customers
How Our Delivery Zones Work
At checkout, your address is automatically assigned to a delivery zone:
- Zone 1 → Pretoria East Core (fastest delivery)
- Zone 2 → Central Pretoria
- Zone 3 → North Pretoria
- Zone 4 → Centurion Region
- Zone 5 → Extended Pretoria Areas
Zone 1
Pretoria East Core
Same-day (selected areas) or 24–48 hours
Silver Lakes • Shere • Six Fountains • Faerie Glen • Garsfontein • Moreleta Park • Menlyn • Lynnwood • Hazeldean • Olympus • Equestria
Postal codes: 0081 • 0083 • 0084 • 0181 • 0183 • 0184 • 0185 • 0186
Zone 2
Central Pretoria
Estimated delivery: 1–3 business days
Pretoria CBD • Hatfield • Brooklyn • Arcadia • Sunnyside • Waterkloof • Groenkloof
Postal codes: 0001 • 0002 • 0028 • 0183
Zone 3
North Pretoria
Estimated delivery: 1–3 business days
Moot • Montana • Sinoville • Wonderboom • Akasia • Gezina • Villieria
Postal codes: 0082 • 0115 • 0152 • 0159 • 0182
Zone 4
Centurion Region
Estimated delivery: 1–3 business days
Centurion • Highveld • Rooihuiskraal • Eldoraigne • Lyttelton
Postal codes: 0046 • 0154 • 0155 • 0157
Zone 5
Extended Pretoria Areas
Estimated delivery: 2–5 business days
Soshanguve • Mabopane • Hammanskraal • Cullinan • Bronkhorstspruit • Rayton
Postal codes: 0200 • 0400 • 1000
Outlying Delivery Conditions
- Restricted access estates
- Security-controlled areas
- Farms or dirt-road access zones
- Industrial or mining sites
In these cases:
- A delivery surcharge may apply
- Deliveries may be scheduled on specific days
- In rare cases, collection points may be used
Delivery Pricing Structure
- Zone 1 → Lowest delivery fee (fastest service)
- Zone 2 → Standard delivery fee
- Zone 3 → Standard delivery fee
- Zone 4 → Standard delivery fee
- Zone 5 → Higher fee due to fuel, distance & logistics
You always see your final delivery cost at checkout before payment.
Free Delivery Policy
- Minimum spend promotions (shown at checkout)
- Special marketing campaigns
Free delivery offers may exclude Zone 5 areas depending on distance and fuel cost structure.
Discounted delivery rates may apply for Zones 1–4 instead of free delivery offers.
Delivery Times
- Monday – Friday: 08:00 – 17:00
- No weekend or public holiday deliveries (unless stated otherwise)
Estimated delivery times:
- Zone 1: Same-day (selected) or 24–48 hours
- Zone 2: 1–3 business days
- Zone 3: 1–3 business days
- Zone 4: 1–3 business days
- Zone 5: 2–5 business days
Delivery Conditions
- Accurate address and contact number required
- Customer or authorised person must receive delivery
- ID may be requested upon delivery
- Failed delivery attempts may incur re-delivery fees
Safe Delivery Policy
Deliveries are made to:
- Main entrance
- Security gate / reception point where applicable
ShopCiti is not responsible for internal property handling or access instructions beyond the delivery point.
Need Help?
If you are unsure about your delivery zone:
📧 support@shopciti.co.za📱 WhatsApp: 081 668 0114
