SHOPCITI

DELIVERY AND SHIPPING POLICY

Last updated: 1 November 2026

1. INTRODUCTION

ShopCiti aims to make online shopping convenient by providing delivery services for customers purchasing through our website.

This Delivery and Shipping Policy explains how ShopCiti processes, prepares and delivers customer orders.

By placing an order through ShopCiti, you agree to the delivery arrangements outlined in this policy and our Terms of Use.

ShopCiti currently focuses on deliveries within Pretoria, Gauteng, subject to delivery serviceability.

2. DELIVERY AREAS

ShopCiti currently offers delivery within Pretoria and surrounding serviceable areas.

Delivery availability depends on whether the customer’s delivery address falls within an area that ShopCiti can service.

Not all addresses may qualify for delivery.

Customers can enter their delivery address during checkout to determine whether delivery is available.

ShopCiti reserves the right to expand or adjust its delivery coverage as its operations develop.

3. DELIVERY FEES

ShopCiti uses a distance-based delivery pricing model.

Delivery charges are calculated according to the applicable distance between the ShopCiti dispatch location and the customer’s delivery address.

The delivery fee may vary depending on the delivery distance and the applicable delivery conditions.

The calculated delivery charge will be displayed at checkout before the customer completes payment.

Customers are responsible for reviewing the delivery charge displayed at checkout before placing their order.

ShopCiti does not apply one universal flat delivery fee to all orders.

4. HOW DELIVERY DISTANCE IS CALCULATED

ShopCiti uses geographical mapping and distance calculation services to determine the applicable delivery distance.

The calculation uses the ShopCiti dispatch location as the starting point and the customer’s supplied delivery address as the destination.

The delivery fee is determined using the delivery pricing structure configured by ShopCiti.

Customers should ensure that their delivery address is accurate and complete so that the correct delivery distance can be calculated.

Delivery distance data © OpenStreetMap contributors.

OpenStreetMap copyright and attribution information:

https://www.openstreetmap.org/copyright

5. DELIVERY TIMEFRAMES

The estimated delivery timeframe for ShopCiti orders is:

24 hours to 7 working days.

Delivery timeframes may depend on:

Product availability.
Supplier processing times.
Order volume.
Order preparation requirements.
Delivery distance.
Delivery provider availability.
Operational conditions.

The estimated delivery timeframe is not a guaranteed delivery appointment.

ShopCiti will make reasonable efforts to process orders and arrange delivery within the communicated timeframe.

Customers will be notified of material delays where reasonably possible.

6. ORDER PROCESSING AND PREPARATION

Once an order has been submitted and payment has been confirmed, ShopCiti will begin processing the order.

Order processing may involve:

Verifying payment.
Confirming product availability.
Sourcing products from suppliers where necessary.
Preparing available products for dispatch.
Arranging the appropriate delivery method.

ShopCiti operates a mixed sourcing and fulfilment model. This means that some products may be sourced from suppliers rather than being held in ShopCiti’s own stock.

As a result, processing times may differ depending on the products included in an order.

Where a product becomes unavailable, ShopCiti may contact the customer to discuss the available options.

No substitute product will be supplied without the customer’s agreement.

7. DELIVERY METHODS

ShopCiti may use its own delivery arrangements or authorised third-party delivery providers to fulfil customer orders.

The delivery method selected may depend on:

The delivery destination.
The size and weight of the order.
Product availability.
Delivery provider availability.
Operational requirements.

Where a third-party delivery provider is used, the customer may receive relevant delivery notifications or tracking information where available.

ShopCiti remains the customer’s point of contact for assistance with orders placed through our website.

8. DELIVERY ADDRESS REQUIREMENTS

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

Full recipient name.
Correct street address.
Suburb.
City or town.
Postal code, where applicable.
Valid contact number.
Relevant access or delivery instructions.

Customers should carefully review their delivery information before completing checkout.

ShopCiti cannot guarantee successful delivery where incorrect, incomplete or misleading address information has been supplied.

If a customer needs to correct a delivery address after placing an order, they should contact ShopCiti as soon as possible.

Address changes may not be possible once an order has been dispatched or assigned to a delivery provider.

Any resulting delivery fee adjustment will be communicated to the customer before additional charges are applied.

9. RECEIVING YOUR DELIVERY

Customers should ensure that someone is available at the delivery address to receive the order.

The recipient may be the customer or another person authorised by the customer to accept delivery.

Where necessary, the delivery provider may contact the recipient to confirm delivery arrangements.

Customers should ensure that the delivery location is accessible and that any relevant access instructions have been provided.

10. FAILED DELIVERY ATTEMPTS

A delivery attempt may be unsuccessful where:

No one is available to receive the order.
The delivery address is incorrect or incomplete.
The delivery location cannot be accessed.
The recipient cannot be contacted.
The recipient refuses to accept the delivery.
Other circumstances prevent safe or lawful delivery.

Where a delivery attempt is unsuccessful, ShopCiti may contact the customer to arrange an alternative delivery attempt.

Additional delivery charges may apply where a further delivery is required because of circumstances attributable to the customer.

Any additional charges will be communicated before they are applied and will be subject to applicable consumer legislation.

11. DELIVERY INSPECTION

Customers are encouraged to inspect their orders upon receipt.

Please check that:

The correct products have been delivered.
The quantities are correct.
Products are not visibly damaged.
Packaging is reasonably intact.
No items are missing.

If an order contains damaged, incorrect or missing products, customers should contact ShopCiti as soon as reasonably possible.

Photographs and order information may be requested to assist with investigating the issue.

Acknowledging receipt of an order does not remove any statutory consumer rights.

12. DELIVERY DELAYS

Although ShopCiti aims to deliver orders within the estimated timeframe, delays may occur.

Possible causes include:

Supplier delays.
Product availability issues.
High order volumes.
Courier or delivery provider delays.
Traffic congestion.
Severe weather conditions.
Public holidays.
Operational disruptions.
Other circumstances beyond ShopCiti’s reasonable control.

ShopCiti will make reasonable efforts to communicate significant delivery delays.

Where an order cannot be fulfilled, ShopCiti will contact the customer to discuss the available options and any applicable refund.

Nothing in this section removes any rights available to customers under applicable legislation.

13. FREE DELIVERY PROMOTIONS

ShopCiti may offer free delivery promotions from time to time.

Free delivery is a promotional benefit and is not a permanent delivery arrangement.

Each promotion may have specific conditions, including:

Minimum order value.
Eligible delivery areas.
Eligible products.
Promotional validity dates.
Customer eligibility.
Other stated promotional conditions.

Where a customer qualifies for free delivery, the applicable promotion will be reflected at checkout.

ShopCiti reserves the right to introduce, amend, suspend or discontinue future free delivery promotions, subject to applicable consumer legislation and existing customer rights.

14. ORDER TRACKING AND DELIVERY UPDATES

ShopCiti may provide customers with order and delivery updates through:

Customer accounts.
Email.
SMS.
WhatsApp, where available.
Third-party delivery tracking services, where supported.

Updates may include order processing, dispatch and delivery status.

Where tracking information is available, customers will be provided with the relevant details.

Customers may contact ShopCiti for assistance if they have not received an expected delivery update.

15. LARGE OR HEAVY ORDERS

Some orders may contain products that are large, bulky or heavy.

The delivery arrangements for these orders may differ depending on the size, weight and delivery destination.

ShopCiti may need to make special delivery arrangements for certain orders.

Where additional delivery requirements or charges apply, these will be communicated to the customer before the order is finalised or before any additional charge is applied.

16. DELIVERY OF AGE-RESTRICTED PRODUCTS

ShopCiti may offer alcoholic beverages and other age-restricted products where legally permitted.

Customers purchasing age-restricted products must meet the applicable minimum legal age requirements.

The delivery recipient may be required to provide valid identification to verify their age.

ShopCiti or its delivery provider may refuse delivery where the recipient cannot satisfy applicable age-verification requirements or where delivery would be unlawful.

Additional restrictions may apply to the delivery of alcoholic beverages under South African liquor legislation.

17. DELIVERY CHARGES AND REFUNDS

Delivery charges are displayed separately during checkout where applicable.

The treatment of delivery charges in the event of a cancellation, failed delivery, damaged order or other delivery-related complaint will depend on the circumstances and applicable consumer legislation.

Where ShopCiti is responsible for a delivery failure or where a customer is entitled to a refund of delivery charges under applicable law, the relevant amount will be handled accordingly.

Any additional delivery or collection charges will be communicated to the customer and will only be imposed where legally permitted.

For further information about refunds and product-related complaints, please refer to the ShopCiti Returns, Refunds and Exchanges Policy.

18. THIRD-PARTY DELIVERY PROVIDERS

ShopCiti may engage independent delivery providers to assist with order fulfilment.

Where a third-party provider is used, relevant customer information may be shared to the extent necessary to complete the delivery.

This may include:

Customer name.
Delivery address.
Contact number.
Order reference.
Relevant delivery instructions.

Customer information will be handled in accordance with the ShopCiti Privacy Policy and applicable data protection legislation.

ShopCiti will remain the customer’s point of contact for enquiries relating to purchases made through our website.

19. DELIVERY SERVICE AVAILABILITY

ShopCiti reserves the right to review delivery service availability based on operational capacity, delivery distance, supplier arrangements and other relevant conditions.

If delivery is unavailable for a particular address, customers may be unable to complete checkout using that address.

Where an order has already been placed and delivery cannot reasonably be arranged, ShopCiti will contact the customer to discuss an appropriate resolution.

20. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate delivery information.
Reviewing delivery charges before completing checkout.
Ensuring someone is available to receive the order.
Providing reasonable access to the delivery location.
Keeping their contact details up to date.
Reviewing delivered products.
Reporting delivery-related problems promptly.

Customers should contact ShopCiti as soon as possible if they become aware of an issue that may affect delivery.

21. LIMITATION OF LIABILITY

ShopCiti will take reasonable steps to process orders and arrange delivery.

However, certain delays or interruptions may arise from circumstances beyond our reasonable control.

Nothing in this policy excludes or limits liability that cannot legally be excluded under South African consumer protection legislation.

ShopCiti will remain responsible for its obligations to customers under applicable law.

22. POLICY UPDATES

ShopCiti may update this Delivery and Shipping Policy from time to time to reflect operational changes, improvements to delivery services or changes in applicable legislation.

The latest version will be published on the ShopCiti website with the applicable revision date.

Customers are encouraged to review this policy periodically.

23. CONTACT INFORMATION

Business / Trading Name: ShopCiti

Legal Entity: [Insert registered legal entity or proprietor details]

Registration Number: [Insert, if applicable]

VAT Registration Number: [Insert, if applicable]

Physical Business Address: [Insert business address]

Postal Address: [Insert, if applicable]

Website: https://shopciti.co.za

Customer Support Email: [Insert official email address]

Telephone / WhatsApp: [Insert official contact number]

Delivery Area: Pretoria, Gauteng, subject to serviceability.

Delivery Timeframe: 24 hours to 7 working days.

Delivery Pricing: Distance-based, calculated according to the applicable distance between the ShopCiti dispatch location and the customer’s delivery address. The applicable charge is displayed at checkout.

END OF DELIVERY AND SHIPPING POLICY