SHOPCITI

PRIVACY POLICY

Last updated: 1 November 2026

1. INTRODUCTION

ShopCiti respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how ShopCiti collects, uses, stores, shares and protects personal information when you visit our website, create an account, place an order, make a payment or communicate with us.

This policy applies to visitors, registered customers, guest customers and anyone who interacts with ShopCiti through our website or customer support channels.

ShopCiti processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Electronic Communications and Transactions Act and other applicable South African legislation.

By using our website and providing personal information, you acknowledge that your information may be processed as described in this policy, subject to the requirements of applicable law.

2. WHO WE ARE

Business / Trading Name: ShopCiti

Website: https://shopciti.co.za

Customer Support Email: support@shopciti.co.za

Telephone / WhatsApp: 081 668 0114

Business Location: Pretoria, Gauteng, South Africa.

For purposes of this policy, ShopCiti is responsible for personal information processed for its own business operations, subject to the applicable legal entity or proprietor operating the business.

Privacy-related enquiries may be directed to the customer support contact details above.

3. PERSONAL INFORMATION WE COLLECT

ShopCiti may collect different categories of personal information depending on how you interact with our website.

3.1 Personal and Contact Information

This may include:

Full name.
Email address.
Telephone or mobile number.
Billing address.
Delivery address.
Postal code.
Other contact information supplied by you.

3.2 Account Information

When you register a ShopCiti account, we may collect:

Username.
Account email address.
Password credentials in the form managed by the website.
Saved billing and delivery addresses.
Order history.
Shopping preferences.
Account settings.

3.3 Order and Transaction Information

When you place an order, we may collect:

Products purchased.
Product quantities.
Order number.
Order date.
Order value.
Delivery charges.
Payment status.
Transaction references.
Refund information.
Order and delivery history.

3.4 Payment Information

Payments made through ShopCiti may be processed by third-party payment service providers.

ShopCiti may use PayFast and other payment gateways or payment service providers that may be introduced or made available through our website from time to time.

Depending on the payment method, the relevant payment provider may collect and process information such as payment card details, banking information or other payment credentials.

ShopCiti may receive transaction information such as payment confirmation, payment status and transaction references to manage customer orders.

Payment information is handled according to the relevant payment provider’s systems, terms and privacy practices.

Customers should not send complete payment card details, banking passwords or security credentials to ShopCiti through email or WhatsApp.

3.5 Communication Information

When you contact ShopCiti, we may collect and retain information contained in your communications.

This may include:

Emails.
WhatsApp messages.
Customer support enquiries.
Complaints.
Product-related questions.
Return and refund requests.
Feedback.
Other correspondence.

3.6 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address.
Browser type.
Device information.
Operating system.
Website pages visited.
Date and time of visits.
Referring website.
Website interaction information.
Cookie identifiers and similar technical information.
Advertising and campaign interaction information.

This information may be used to understand website performance, improve functionality, measure advertising effectiveness and protect the website against misuse.

4. HOW WE COLLECT PERSONAL INFORMATION

ShopCiti may collect personal information through several channels.

These include:

When you register an account.
When you place an order.
When you complete checkout as a guest.
When you submit billing or delivery details.
When you contact customer support.
When you subscribe to marketing communications.
When you submit a review or feedback.
When you interact with website features.
Through cookies and similar technologies.
Through website analytics and advertising tools.
Through authorised service providers involved in processing transactions or fulfilling orders.

We may also receive relevant information from payment providers and delivery providers where necessary to process or complete your transaction.

We aim to collect only information that is reasonably necessary for the purpose for which it is required.

5. WHY WE COLLECT AND USE YOUR INFORMATION

ShopCiti processes personal information for legitimate business purposes and other lawful grounds permitted under POPIA.

These purposes include:

5.1 Processing Orders

To receive, verify, process and manage customer orders.

5.2 Payment Processing

To verify payments, manage transactions, process refunds and prevent fraudulent activity.

5.3 Delivery and Fulfilment

To arrange delivery, calculate applicable delivery charges, communicate delivery information and complete customer orders.

5.4 Customer Accounts

To create and manage customer accounts, maintain order histories and provide account-related services.

5.5 Customer Support

To respond to enquiries, investigate complaints, resolve order issues and provide assistance.

5.6 Website Improvement

To understand how customers use our website and improve its functionality, usability and performance.

5.7 Analytics and Advertising

To measure website traffic, understand customer interactions, evaluate advertising campaigns, measure conversions and improve the effectiveness of our marketing activities.

5.8 Security and Fraud Prevention

To protect customers, ShopCiti and the website against fraud, unauthorised access, suspicious activity and misuse.

5.9 Marketing and Promotions

Where permitted by law, we may use contact information and relevant website interaction information to communicate products, promotions, offers and business updates.

Customers will be given the opportunity to opt out of direct marketing communications where required by applicable legislation.

5.10 Legal and Regulatory Compliance

To comply with applicable laws, regulations, tax requirements, accounting obligations, lawful requests and other legal responsibilities.

6. HOW WE SHARE PERSONAL INFORMATION

ShopCiti does not sell or rent customers’ personal information to third parties.

However, certain information may be shared with authorised third parties where necessary to operate the business and provide our services.

These parties may include:

6.1 Payment Service Providers

Payment providers may process customer payment information to complete transactions, verify payments and process refunds.

These may include PayFast and other payment gateways or service providers supported by ShopCiti from time to time.

6.2 Delivery and Logistics Providers

Delivery providers may receive information necessary to complete deliveries.

This may include:

Customer name.
Contact number.
Delivery address.
Order reference.
Relevant delivery instructions.

6.3 Product Suppliers

Where products are sourced from external suppliers, limited customer or order information may be shared where reasonably necessary to coordinate fulfilment.

ShopCiti will take reasonable steps to ensure that information is shared only for appropriate operational purposes.

6.4 Website Hosting and Technology Providers

Our website may rely on third-party providers for hosting, website maintenance, technical support, security, backups and related services.

These providers may process information on our behalf where necessary to provide their services.

6.5 Analytics and Advertising Providers

ShopCiti uses or may use third-party analytics, advertising and tracking services, including:

Google Analytics.
Google Ads.
Other analytics and advertising platforms.
Conversion measurement and advertising performance tools.
Retargeting and audience measurement technologies.
Other tracking services integrated into the website from time to time.

These services may collect information about website visits, interactions, browsing activity, advertising engagement and conversions.

Depending on the service and configuration, information may be used to measure advertising performance, understand customer behaviour, improve marketing campaigns and display relevant advertisements.

These providers may process information in accordance with their own privacy policies and applicable data protection requirements.

6.6 Legal and Regulatory Authorities

We may disclose personal information where required or permitted by law, including in response to lawful requests, court orders, regulatory investigations or legal proceedings.

6.7 Business Transfers

If ShopCiti undergoes a business restructuring, merger, sale or transfer of business assets, relevant information may be transferred where legally permitted and subject to appropriate safeguards.

Where a third party processes personal information on behalf of ShopCiti, we will take reasonable steps to ensure that appropriate confidentiality and security obligations apply.

7. COOKIES AND SIMILAR TRACKING TECHNOLOGIES

ShopCiti uses cookies and similar technologies to improve your browsing and shopping experience, understand website activity and support advertising and marketing.

Cookies are small files stored on your device when you visit a website.

Other tracking technologies may include tracking pixels, tags, scripts and similar tools that collect information about website activity.

7.1 Essential Cookies

These cookies support necessary website functionality, including:

Shopping cart operation.
Customer sessions.
Account login.
Checkout functionality.
Security features.

7.2 Functional Cookies

These cookies may remember customer preferences and settings to improve the browsing experience.

7.3 Analytical Cookies and Tracking

ShopCiti uses Google Analytics and may use other analytics tools to understand website traffic and customer interactions.

These tools may collect information such as:

Pages visited.
Time spent on the website.
Website navigation.
Device and browser information.
Traffic sources.
Website interactions.

This information helps us understand how visitors use ShopCiti and identify opportunities to improve the website.

7.4 Advertising and Marketing Tracking

ShopCiti uses Google Ads and may use other advertising and tracking technologies.

These tools may help us:

Measure advertising performance.
Track conversions.
Understand interactions with advertisements.
Build or analyse advertising audiences.
Measure the effectiveness of marketing campaigns.
Display relevant advertisements where permitted.

Depending on the tools and settings used, certain website activity or identifiers may be shared with the relevant advertising platforms.

7.5 Managing Cookies and Tracking Preferences

Customers may manage available cookie preferences through website settings where provided or through their browser settings.

Customers may also use available privacy and advertising controls provided by third-party platforms.

Disabling certain cookies or tracking technologies may affect some website functionality or the relevance of advertising.

Where consent is required by applicable law, ShopCiti will seek the necessary consent before carrying out the relevant processing.

8. DIRECT MARKETING AND COMMUNICATIONS

ShopCiti may communicate with customers about:

Order confirmations.
Payment notifications.
Delivery updates.
Customer support matters.
Important service announcements.
Products and promotions, where permitted by law.

Transactional communications necessary to complete an order or provide a requested service are separate from promotional marketing communications.

Where consent is required for electronic direct marketing, ShopCiti will obtain it in accordance with applicable legislation.

Customers may opt out of promotional emails or marketing communications by using the unsubscribe facility where available or contacting ShopCiti directly.

Opting out of marketing communications will not prevent us from sending essential order, payment, security or service-related notifications.

9. HOW WE STORE AND PROTECT PERSONAL INFORMATION

ShopCiti takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Unlawful processing.
Accidental loss.
Destruction.
Damage.
Unauthorised alteration.
Unauthorised disclosure.

Depending on the systems and services used, these measures may include access controls, password protection, security tools, software updates, backups and other appropriate safeguards.

Access to personal information should be limited to authorised persons and service providers who require it for legitimate business purposes.

Although we take reasonable steps to protect personal information, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their accounts, devices and login credentials.

10. HOW LONG WE KEEP PERSONAL INFORMATION

ShopCiti retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

The nature of the information.
The purpose for which it was collected.
Customer account activity.
Order and transaction records.
Tax and accounting requirements.
Legal obligations.
Dispute resolution.
Fraud prevention.
Other legitimate business requirements.

Where personal information is no longer required and there is no legal reason to retain it, reasonable steps will be taken to delete, destroy or de-identify it securely.

11. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Some of our website, hosting, payment, analytics, advertising or technology service providers may operate outside South Africa.

Where personal information is transferred to or accessed from another country, ShopCiti will take reasonable steps to ensure that the transfer complies with POPIA.

This may include ensuring that the recipient is subject to an adequate level of protection or that another lawful basis for the transfer applies.

12. YOUR RIGHTS UNDER POPIA

Subject to applicable law, customers and other data subjects have rights concerning their personal information.

These may include:

12.1 Right to Access

You may request confirmation of whether ShopCiti holds personal information about you and request access to that information.

12.2 Right to Correction

You may request that inaccurate, incomplete, misleading or outdated personal information be corrected or updated.

12.3 Right to Deletion

You may request the deletion or destruction of personal information where the law permits.

ShopCiti may need to retain certain information to comply with legal, accounting or other legitimate obligations.

12.4 Right to Object

You may object to certain forms of processing of your personal information where permitted under POPIA.

12.5 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent.

Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

12.6 Right to Object to Direct Marketing

You may object to the processing of your personal information for direct marketing purposes.

12.7 Right to Lodge a Complaint

You may lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully.

13. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy-related request, contact ShopCiti using the following details:

Email: support@shopciti.co.za

WhatsApp / Telephone: 081 668 0114

Website: https://shopciti.co.za

Please include:

Your full name.
Your contact details.
The nature of your request.
Relevant account or order information, where applicable.

We may request reasonable information to verify your identity before processing a request.

ShopCiti will review and respond to requests in accordance with applicable legal requirements.

14. CHILDREN’S PERSONAL INFORMATION

ShopCiti’s website is intended for use by persons who are legally capable of entering into the relevant transactions.

Customers purchasing age-restricted products, including alcoholic beverages, must meet the applicable legal age requirements.

We do not knowingly collect children’s personal information for independent account registration or direct marketing.

Where personal information relating to a child is processed, ShopCiti will do so only where permitted by applicable law and with the required safeguards or authorisation.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment services or external platforms.

These websites operate independently of ShopCiti and may have their own privacy policies and data protection practices.

ShopCiti is not responsible for the privacy practices or content of external websites.

Customers are encouraged to review the relevant privacy policies before providing personal information to third parties.

16. DATA BREACHES AND SECURITY INCIDENTS

If ShopCiti becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and address the incident.

Where required by POPIA, ShopCiti will notify the Information Regulator and affected data subjects of a security compromise in accordance with the applicable legal requirements.

Notifications may include information about the incident and reasonable steps that affected individuals can take to protect themselves.

17. CHANGES TO THIS PRIVACY POLICY

ShopCiti may update this Privacy Policy from time to time to reflect:

Changes in applicable legislation.
Changes to our website.
New services or website features.
Changes in payment or delivery arrangements.
Changes in our analytics or advertising tools.
Changes in our data processing practices.
Other relevant operational requirements.

The latest version will be published on the ShopCiti website with the applicable revision date.

Customers are encouraged to review this policy periodically.

18. INFORMATION REGULATOR OF SOUTH AFRICA

If you believe that ShopCiti has processed your personal information unlawfully or has failed to respect your rights under POPIA, you may contact the Information Regulator of South Africa.

Website: https://inforegulator.org.za/

The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and PAIA.

19. CONTACT INFORMATION

For questions, requests or concerns relating to this Privacy Policy, please contact:

Business / Trading Name: ShopCiti

Website: https://shopciti.co.za

Privacy and Customer Support Email: support@shopciti.co.za

Telephone / WhatsApp: 081 668 0114

Business Location: Pretoria, Gauteng, South Africa.

Privacy-related requests may be submitted directly to ShopCiti using the contact details above.

END OF SHOPCITI PRIVACY POLICY