Browse the store, open the products you need, choose the quantity and add them to your cart. When you are ready, proceed to checkout, enter your details and submit your order.

You can use the checkout options presented on the website. Creating an account makes it easier to view your orders and manage your shopping details.

Check that you are using the email address associated with your account. Use the password reset link on the My Account page if you have forgotten your password. If you still need help, contact customer support.

Please contact ShopCiti as soon as possible with your order number. Changes depend on whether the order has already entered fulfilment, so they cannot be guaranteed.

Use the search bar to search by product name, brand or everyday essential. You can also browse the product categories and special offers.

Product availability can change. If an item in your order cannot be fulfilled, ShopCiti will contact you about the available next steps before confirming the fulfilment arrangement.

The payment methods available to you are displayed during checkout. Please select one of the options shown there to complete your order securely.

ShopCiti uses payment-processing services to handle online payments. Always complete payment through the payment options presented on the ShopCiti checkout.

Submitting an order is the start of the process. Product availability and fulfilment are checked, and ShopCiti will communicate the next steps and expected delivery information.

Email support@shopciti.co.za and include your order number and a short description of the issue. Do not send your full card number, password or banking PIN.

Sign in through My Account and open the orders section to view the orders associated with your account.

ShopCiti is focused on serving customers in Pretoria, South Africa. Delivery availability is confirmed against the delivery address provided at checkout.

The current estimated delivery timeframe is 24 hours to 7 working days. The expected delivery date or window is communicated after product availability and fulfilment have been checked.

The standard delivery fee is R99. Delivery is free on qualifying orders over R850. The applicable delivery charge is shown during checkout.

Delivery timing is confirmed after the order and fulfilment arrangements have been checked. Any expected delivery date or time window will be communicated to you.

Visit the Track Order page or sign in to My Account to view your order information. Where tracking details are available, they will be provided through the order process.

Please provide accurate delivery details and useful instructions at checkout. If you need to discuss a delivery, contact support and include your order number.

Returns are handled in accordance with the ShopCiti Returns Policy and applicable consumer law. Please read the full policy before requesting a return.

Contact support@shopciti.co.za with your order number and details of the item and issue. The support team will guide you through the applicable process.

If a refund is approved, the time for the funds to reflect can depend on the original payment method and the relevant payment provider or financial institution.

The Help Centre links to the Delivery Information, Returns Policy, Terms & Conditions and Privacy Policy pages. Please refer to those pages for the full details.

Product images and descriptions are provided to help you identify items. Packaging and presentation may vary from time to time. Refer to the product listing for the details available for that item.

Use the Contact Us page or email support@shopciti.co.za. Include the product name or link so the team can assist you more efficiently.

Email support@shopciti.co.za or message us on WhatsApp at 081 668 0114. You can also use the Contact Us form on our website.